Non-fault accident specialists

Fast, hassle-free accident support when you need it most.

We handle everything after your non-fault accident, from recovery and replacement vehicles to repairs and claim management. You focus on getting better. We'll handle the rest.

No upfront costs24/7 supportReplacement vehicle arranged

Excellent

Based on 2,300+ reviews

4.8 out of 5

50+

Claims supported

23 mins

Avg. response time

98%

Customer satisfaction

24/7

Support available

Learn more about our process

Three clear steps to get your claim started, support arranged, and you moving again.

1

Report the accident

Tell us what happened, where the vehicle is, and what support you need first.

2

Advisor takes over

We contact insurers, arrange recovery, and keep every update in one clear timeline.

3

Stay mobile

You get a replacement vehicle, approved repairs, and practical support until completion.

Our Services

Everything you need after a non-fault accident

Essential accident support, kept clear and easy to scan.

24/7

First response support

Speak to an advisor when you need help arranging recovery, mobility or claim support.

Start claim form

Trusted track record

Trusted by drivers, repairers and insurers

Clear proof points make it easier to trust the next step, whether you are comparing providers or checking help from the roadside.

Excellent customer rating

2,300+

verified customer reviews

50+

claims supported across the UK

4.8/5

average customer rating

No upfront costs for eligible claims
UK-based accident specialists
Replacement vehicle support available

Customer Reviews

Calm, clear support after a difficult moment

Fast help, clear updates and practical support from the first call to getting back on the road.

Excellent

4.8 out of 5 from 2,300+ reviews

DBC made a stressful situation so easy. They arranged everything quickly, kept me updated and I had a replacement car the same day. Highly recommended!

Laura J.

Laura J.

Manchester

Verified review

The advisor explained every step and handled the insurer for me. Recovery was arranged quickly and the repair updates were clear.

Michael R.

Michael R.

Manchester

Verified review

Support

Real support from the first call

Get a claims advisor, recovery guidance and vehicle support without having to chase insurers yourself.

24/7 claim response

Start any time after the accident and speak to a real claims advisor.

Replacement vehicle help

We prioritise keeping you mobile while repairs and insurer checks are underway.

Paperwork handled

Claim documents, repair approvals and insurer communication stay organised.

No upfront costs

For eligible non-fault claims, support is recovered from the at-fault insurer.

FAQ

Questions drivers ask before starting a claim

Clear answers before you call, including vehicle replacement, insurer contact and upfront cost questions.

What should I do first after a non-fault car accident?

Make sure everyone is safe, call for medical help if needed, exchange driver, insurance and vehicle details, and take clear photos of the scene and damage. Once you have the basics, contact DBC and we can guide the next steps.

How long will I be without my vehicle?

It depends on the repair work required and replacement vehicle availability. For eligible non-fault claims, we aim to arrange a suitable like-for-like vehicle quickly so you can stay mobile while repairs are handled.

Will I have to pay an excess or hidden fees?

For eligible non-fault claims, you should not have to pay an excess or hidden service fees. The claim costs are usually recovered from the at-fault insurer, and your advisor will explain this before anything is arranged.

What happens if my car is written off?

If your vehicle is written off, we can still help with a suitable replacement vehicle and support you through the settlement process, including the insurer discussions around your vehicle's value.

What sort of repair will my vehicle receive?

Repairs are arranged through approved repair partners where possible, using appropriate parts and repair methods for your vehicle. We keep the process managed so the work, updates and approvals stay organised.

Been in a non-fault accident?

Get recovery, replacement vehicle support and claim handling from one specialist team.

or start with the guided form now

They arranged recovery, kept me moving with a replacement car, and handled the insurer updates without me chasing.

Laura J.

Laura J.

Manchester driver